Merchant of record
Polar is the merchant of record for Stowspace purchases. Polar handles payment collection, taxes, invoices, cancellations, and approved refunds. The terms shown at checkout are part of your purchase agreement. Stowspace does not store full card details.
Subscriptions
You can cancel renewal through the billing portal. Cancellation normally takes effect at the end of the paid period shown there, so paid features remain available until that period ends. Cancelling a subscription does not disable the free local Windows library.
A subscription period that has started is generally not refunded or prorated unless the law requires it, the service was not provided as described, or a duplicate, incorrect, or unauthorized charge is confirmed. Contact support promptly if you think a billing error occurred.
AI credit packs
AI credit packs are delivered to your account after payment is confirmed. Delivered or used credits are generally final and not refundable unless the law requires it, the credits were not delivered, or there was a billing error, duplicate charge, or unauthorized transaction.
If a refund is approved, Stowspace may remove unused credits from the refunded purchase. Credits already spent on provider work are not normally refundable unless applicable law requires otherwise.
Consumer rights
This policy does not limit a right or remedy that applicable consumer law does not allow a trader to exclude. Consumers may have a right to withdraw from a distance purchase. Immediate delivery of digital content or performance of a service may affect that right only when the legal requirements are met. Those requirements may include an express request, consent, acknowledgement, and confirmation.
If you believe a statutory withdrawal, conformity, refund, or other consumer right applies, contact support within the relevant deadline and include your country of residence. Polar's purchase terms contain the information for your transaction.
Request help
Email [email protected] with your account email, Polar order or invoice reference, purchase date, and a short explanation. Do not send full card details. You can also use the support options in Polar's receipt or customer portal.
The Terms of Service contain the rules for paid services.